With the addition of Ben, the team now has over 20 years of combined experience delivering 5-Star Customer Support.
Together with Richard and Jason, Ben is responsible for the day-to-day operations of Sonicu's Customer Success department.
Responsibilities include assisting customers with onboarding and providing personalized support and ongoing training resources after the Sonicu platform is up and running.
Customer Success Managers are key to ensuring customers understand how to set up and navigate the Sonicu platform, and to make full use of the SMART software suite to maximize benefits in asset protection, operational efficiency, and automated regulatory compliance.
“Hiring Ben was an easy decision for Sonicu. Ben is a great guy with the heart of a teacher. We quickly realized he possessed excellent customer service skills and strong problem-solving skills for the job. We believe he will be a valuable asset to Sonicu and our customers,” says Joe Mundell, Sonicu’s CRO.
Before joining Sonicu, Ben worked in the national office of Phi Mu Alpha Sinfonia, where he was responsible for organizational and operational excellence. Ben has a long track record of working closely with customers and quickly resolving problems.
We're excited to have Ben on the team, and wish him well in his new role!