Topics: "all about Sonicu"
Customer satisfaction is a key performance criteria for everyone at Sonicu, and we’re moving in new directions to make sure our customers receive the very best, 5-Star support possible. Meet our newest team members; Richard Wayne and Jason Fitzgerald in their newly created positions as Customer Success Managers. Richard and Jason are responsible for day-to-day operations of Sonicu's Customer Success department. Both Richard and Jason possess fantastic customer skills, and bring a wealth of expertise to the job.
We have free resources available to help you understand the issues that can negatively affect your HCAHPS scores. Start with our 10 Reasons for System-Wide Envronmental Monitoring for Healthcare quick-guide. Then read our e-book "It's Loud in Here" to learn more about how noise levels have a negative impact on HCAHPS scores by reducing patient satisfaction …and what to do to fix it.