Customer satisfaction is a key performance criteria for everyone at Sonicu, and we’re moving in new directions to make sure our customers receive the very best, 5-Star support possible. Meet our newest team members; Richard Wayne and Jason Fitzgerald in their newly created positions as Customer Success Managers. Richard and Jason are responsible for day-to-day operations of Sonicu's Customer Success department. Both Richard and Jason possess fantastic customer skills, and bring a wealth of expertise to the job.
Some of you know Richard already, as he has been with Sonicu for several years performing a variety of support roles for the sales team. He is thrilled to be working directly with customers full-time now, and has hit the ground running. Before joining Sonicu, Jason worked for Smart Care Equipment Solutions working closely with the Facility Services team to ensure customer satisfaction and operational excellence. Jason has an long track record of working closely with customers, getting to know them and their business needs and quickly resolving problems.
It’s a big win for our customers and Sonicu to have Richard and Jason spear heading the Customer Success department. Jason and Richard are the primary customer contacts for Sonicu through the on-boarding process, and provide support and training after the system is up and running to ensure the customer understands how to use remote wireless monitoring and get the most benefit from their system.
Welcome Richard and Jason!