Meet Sonicu's New Customer Success Managers: Richard Wayne and Jason Fitzgerald

Remote wireless monitoring provider Sonicu is expanding again—join us in welcoming Richard and Jason to their newly created positions as Customer Success Managers.
Duration: 6min
Joe Mundell
October 28, 2019
RWayne-3x3-lores

Customer satisfaction is a key performance criterion for everyone at Sonicu, and we’re moving in new directions to ensure our customers receive the very best 5-Star support possible.

Meet our newest team members, Richard Wayne and Jason Fitzgerald, in their newly created Customer Success Manager positions.

Richard and Jason are responsible for the day-to-day operations of Sonicu's Customer Success department. Both Richard and Jason possess fantastic customer skills and bring a wealth of expertise to the job. 



Some of you already know Richard, as he has been with Sonicu for several years, performing a variety of support roles for the sales team. He is thrilled to be working directly with customers full-time now and has hit the ground running.

Before joining Sonicu, Jason worked for Smart Care Equipment Solutions, working closely with the Facility Services team to ensure customer satisfaction and operational excellence. He has a long track record of working closely with customers, getting to know them and their business needs, and quickly resolving problems.


It’s a big win for our customers and Sonicu to have Richard and Jason spearheading the Customer Success department.

Jason and Richard are the primary customer contacts for Sonicu through the onboarding process, and provide support and training after the system is up and running to ensure the customer understands how to use remote wireless monitoring and get the most benefit from their system.



Welcome, Richard and Jason!


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